Privacy Policy
Last Updated: March 30, 2026
1. Introduction
Welcome to WaMeTo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API automation platform.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.
- User Account Details: Name, email address, phone number, and business information.
- WhatsApp Connection Data: Details of the WhatsApp Business API numbers you connect to our platform.
- Billing Details: Payment information and transaction history processed through our secure payment gateways.
- Usage Data: IP addresses, browser types, and interaction logs with our AI automation tools.
- Chat Interaction Data: Metadata and content of messages processed through the API to facilitate automation, AI responses, and analytics.
- AI Knowledge Base Data: Documents (PDF, Docx), URLs, and text snippets you upload to train your custom AI assistants.
3. AI Data Processing & LLM Vendors
To provide advanced AI automation via Gemini and OpenAI, your data may be processed as follows:
- Preprocessing: Uploaded knowledge base documents are indexed and vectorized for efficient retrieval by the AI models.
- Third-Party Processing: While we host the platform, specific prompts and context are sent to Google (Gemini API) or OpenAI (GPT API) to generate responses. These vendors do NOT use your private data to train their base models when accessed via enterprise APIs.
- Anonymization: We strive to strip identifiable metadata before sending context to third-party LLMs where technically feasible.
3. How We Use Information
We use the information we collect or receive:
- To facilitate account creation and logon process.
- To provide and maintain the services, including AI chatbot automation and broadcast campaigns.
- To improve our AI algorithms and automation efficiency.
- To send administrative information, such as billing updates and service changes.
- To respond to user inquiries and offer customer support.
- To ensure the security of our platform and prevent fraudulent activity.
4. WhatsApp Data Handling
Note: WaMeTo is an independent software provider. We do not own the WhatsApp platform or Meta. All messaging is subject to Meta's Business Terms and Policies.
Your messages are processed via the official WhatsApp Business API. While we facilitate the automation and management of these messages:
- Message content is transmitted through Meta's infrastructure.
- Template approvals are managed by Meta, not by us.
- Users are solely responsible for ensuring their message content complies with WhatsApp policies.
5. Data Sharing
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This includes sharing data with:
- Third-party cloud hosting providers (e.g., AWS, Google Cloud).
- Payment processing services.
- Official API integrations provided by Meta.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
8. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
9. User Rights (GDPR & International Standards)
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure: Also known as the 'Right to be Forgotten', you can request that we delete your data under certain conditions.
- Data Portability: You can request that we transfer your data to another organization or directly to you.
- Withdraw Consent: You have the right to withdraw your consent for data processing at any time.
10. Technical & Organizational Measures
We implement a multi-layered security approach:
- Encryption at Rest: All database volumes are encrypted using AES-256 standards.
- Encryption in Transit: Data moving between your browser and our servers (and between our servers and Meta) is protected via TLS 1.3.
- Audit Logs: Every administrative action within the platform is logged for security monitoring and post-incident analysis.
10. Third-Party Links
The platform may contain links to third-party websites. We are not responsible for the privacy practices or the content of such third-party sites.
11. Policy Updates
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
12. Contact Information
If you have questions or comments about this policy, you may email us at support@wameto.