Refund & Cancellation Policy

1. Subscription Nature

WaMeTo is a digital SaaS (Software as a Service) platform. Since our services are provided digitally and are accessible immediately upon subscription, we follow a strict refund policy.

2. Free Trial

We offer a free trial period (if applicable) for new users to explore the platform and its features. We encourage users to use the trial to evaluate the service before making a purchase.

3. Refund Eligibility & Exceptions

Refunds are only issued in the following specific cases:

• Persistent Technical Failure: If a catastrophic system error originating from WaMeTo's infrastructure prevents core platform usage for more than 7 consecutive business days.
• Duplicate Billing: Verified duplicate charges resulting from a processing error in our billing gateway.
• Subscription Upgrade/Downgrade: Prorated credits (not cash refunds) will be applied to your account balance for plan changes mid-cycle.

4. Meta Service Dependency Disclaimer

Additionally, no refunds are provided if:

• Your WhatsApp Business Account (WABA) is suspended by Meta for policy violations.
• Your messaging templates are rejected by Meta's automated review system.
• You exceed your plan's allotted message or contact limits.

4. Non-Refundable Items

The following charges are non-refundable under any circumstances:

• One-time setup fees.
• WhatsApp conversation charges (Meta fees).
• Charges incurred due to WhatsApp number bans or violations of Meta policies.
• Partial month usage for cancelled subscriptions.

5. Cancellation Policy

You can cancel your subscription at any time. To avoid the next billing cycle charge, you must cancel at least 24 hours before the renewal date.

Upon cancellation:

• You will continue to have access to the platform until the end of your current paid billing period.
• No further charges will be applied to your account.

6. Auto-Renewal

By default, all subscriptions are set to auto-renew to ensure uninterrupted service. You can manage or disable auto-renewal in your billing settings.

7. Refund Processing Time

Once a refund is approved, it will be processed through the original payment method. It may take 5-10 business days for the amount to reflect in your account, depending on your bank or payment provider.

8. Billing Support

If you have any issues with your billing or wish to request a refund based on the criteria above, please contact our billing team at support@wameto.